Hillbrush UK Privacy Policy

We will only ask for or collect the personal information we need to provide and improve the service, products and experiences our customers expect. You may share with us: your name, job title, address, email address, contact number and payment information.

The Hill Brush Company Limited (Company Number: 03464746) is the data controller for the personal data. A data controller determines the purposes and means of processing personal data. Our registered address is Norwood Park, Castle Street, Mere, Wiltshire, United Kingdom, BA12 6FE.

Personal data is collected in one or more of the following ways: When you register for an account, When you request a catalogue, When you sign up to receive Product and Service Updates, When you submit a Special Product Enquiry, When you contact us through the website, When you communicate with us through email or on the phone, When you provide us with your contact details at an exhibition or show, When you accept cookies on our website

The primary legal basis for processing your personal data is contractual, to allow us to carry out the business transactions agreed between you and Hillbrush. In addition we may also process your personal data on the basis of our legitimate interest in carrying out marketing activities and developing new products or services. However we will only send you marketing communications if you have told us it is okay to do so.

Our main reason for collecting and using your personal information is to provide and improve the service, products and experiences that you expect from us. We use the information you share with us in the following ways: To respond to queries and requests, To communicate with you, To provide services and support for our products, As long as you’re happy for us to do so, to tell you about our other products and services, To customise and improve the way you shop with us in the future; for example by showing you products that we think you might like on the website, To allow us to improve your experience through customer satisfaction surveys.

Most importantly, we never sell your personal information to anyone and only share it as outlined in this Privacy policy or when you ask us to. We share your personal information with certain third parties who provide services on our behalf. They only have access to the personal information they need to perform those services. They are required to keep your personal information confidential and may not use it other than as we ask them to and always in accordance with this Privacy policy. The third parties who provide services on our behalf fall into the following categories: Our distributors, who help us to sell our products in certain countries, Those helping us to deliver products to you, Third parties that assist us with our marketing, We will also share your personal information if we are required to do so by law.

We only keep your personal information for as long as we need to, to be able to use it for the reasons given in this Privacy policy, and for as long as we are required to keep it by law.

We may provide links to other websites which are not operated and controlled by Hillbrush. We have no control over and are not responsible for the content of those sites or how the third parties responsible for them collect and use your personal information. We do not endorse or make any representations about third party websites. Third party websites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these websites to make sure that you are happy with how your personal information is being collected and shared.

We are committed to protecting your personal information. We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. We also ensure that our staff are adequately trained in protecting your personal information. Our procedures mean that we may occasionally request proof of identity before we share your personal information with you.

We will only send you marketing communications when you have told us that you are happy for us to do so.If you have not previously asked us to send you marketing communications, you can ask us to start contacting you, sometimes referred to as “opting in”. You can do this by contacting our customer services team and confirming that you would like to receive communications from us, by opting in when submitting one of our online forms, or by logging into your account on our website and updating your preferences and information.If you have previously opted in but would like to change or update the way we contact you, you can amend your communication preferences at any time. You can do this by contacting customer services and confirming that you would like to update your preferences, or by logging into your account on our website and changing your preferences and information. If you do not have an account with us, you can update your communication preferences by emailing our Privacy team at Data.Protection@Hillbrush.com.You can stop receiving marketing communications from us at any time, sometimes referred to as “opting out”. To do this, you can contact customer services and confirm that you no longer wish to receive marketing communications, use the unsubscribe option included in our email correspondence, or log into your account on our website and update your preferences and information. If you do not have an account with us, you can update your communication preferences by emailing our Privacy team at Data.Protection@Hillbrush.com.