Hill Brush products are renowned across the globe for the highest standards of performance and reliability. We believe in providing the very best quality and service to our customers and aim to deliver a comprehensive service from enquiry to delivery.
We strive to understand the needs of our customers and to exceed their expectations at every opportunity. Through constant communication, listening to comments and suggestions and managing change, we continue to evolve and adapt to suit demand.
The Hill Brush Senior Management Team is committed to quality leadership and will provide:
Organisation and support to satisfy the needs of customers and suppliers
Equipment and facilities to ensure the smooth running of all systems and processes
Training and education to all employees to support and enhance their performance.
Hill Brush is very much a team and is successful as a result of a co-ordinated effort to work together using defined requirements and procedures. Consistency throughout all phases of work, across all departments helps to ensure customer satisfaction before and after a sale.
Operating an open style of management where issues and concerns can be raised early means corrective/preventive action can be taken. We encourage all staff to promote an ethos of excellence across the business from administration to production and work together to produce high quality with minimal errors, specifically:
The quality policy and corresponding manual outlines the requirements and procedures to be followed by all Hill Brush personnel to maintain the expectations of the customer, issued with my authority and commitment.